Bib Nichols-Jacobson-2012

@article{Nichols:2012:CQD:2208917.2209336,
 author = {Nichols, Kathleen and Jacobson, Van},
 title = {Controlling Queue Delay},
 journal = {Queue},
 issue_date = {May 2012},
 volume = {10},
 number = {5},
 month = may,
 year = {2012},
 issn = {1542-7730},
 pages = {20:20--20:34},
 articleno = {20},
 numpages = {15},
 url = {http://doi.acm.org/10.1145/2208917.2209336},
 doi = {10.1145/2208917.2209336},
 acmid = {2209336},
 publisher = {ACM},
 address = {New York, NY, USA},
}